Policies

 Passengers are encouraged to wear a face mask or covering that fully covers the entire mouth and
nose, fits snugly against the side of the face, and secures under the chin at all times while
onboard and in stations unless actively eating or drinking. Passengers must also maintain
appropriate physical distancing while onboard and in stations. 
 Based on guidance from health authorities, neck gaiters, open-chin triangle bandanas and
masks containing valves, mesh material or holes of any kind do not qualify as acceptable
face coverings. Face masks can be removed on board when customers are in their private
room and the door is closed. 
 If a customer has a medical condition or disability that makes the customer unable to
wear such a standard face covering, a facial shield is an appropriate substitute.  The face
shield must cover the eyes, wrap around the sides of the wearer’s face and extend below
the chin. 
 Children under 2 years old are not required to wear a face covering.    
 CPR reserves the right to remove a passenger or ban them from future travel in the event
of noncompliance with CPR’s safety policies.
 Passengers must not travel if they have been in close contact with a person who tested
positive for COVID-19 within the 14 days prior to travel.
 Passengers must not travel if they are experiencing the following symptoms:
o Fever or chills
o Cough
o Shortness of breath or difficulty breathing
o Fatigue
o Muscle or body aches
o Headache
o New loss of taste or smell
o Sore throat
o Congestion or runny nose
o Nausea or vomiting
o Diarrhea
 Passengers must not travel if they have been diagnosed with COVID-19 and have not yet
met the public health criteria for ending isolation. 
 Passengers must comply with all federal, state and local restrictions on international and
domestic travel.

Service animals are animals that are trained to perform a specific task for the benefit of a person
with a disability and are permitted in all areas where passengers are allowed. CPR personnel may
ask what task(s) the service animal performs. Carry-on pet guidelines are for animals for which
no claim of service is made, and do not pertain to passengers traveling with service animals.
We allow trained service animals accompanying passengers with disabilities in all customer
areas in our stations, trains and CPR Thruway buses. Trained service animals must be kept under
the control of their owners or trainers at all times.

A “no-show” is defined as a passenger’s failure to travel on a segment from its origin without
first canceling that portion of the itinerary.

For all types of tickets, if your travel plans change and you do not modify or cancel your
reservation before departure and then do not board your train, your entire reservation will be
canceled, including all subsequent segments in the itinerary, and any remaining funds or points
for that trip will be forfeited.

All CPR trains, Thruway buses and stations are entirely non-smoking. No one may smoke
anything in any area on trains, on Thruway services, in stations or in any other location where
smoking is prohibited. This includes:
 Electronic smoking devices, such as electronic cigarettes.
 Marijuana. The use or transportation of marijuana for any purpose is prohibited, even in
states where recreational use is legal or permitted medically.
Smoking Stops May Be Available
If time and conditions permit, passengers may smoke on station platforms at longer stops only as
announced by train crews. Smoking elsewhere and at other times is not permitted
 Passengers must remain next to the train, ready to re-board immediately upon hearing the
sound of the locomotive horn and the all aboard calls from CPR employees.
 Smoking stops may be shortened or eliminated entirely if the train is operating late.
 State or local laws may prohibit smoking on station platforms.

CPR SERVICES PROVIDED BY CPR ARE PROVIDED “AS IS” AND “AS AVAILABLE”
WITHOUT ANY WARRANTIES OF ANY KIND WHATSOEVER. CPR EXPRESSLY
DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS,
IMPLIED, AND STATUTORY WARRANTIES, INCLUDING, WITHOUT LIMITATION,
THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY RIGHTS. CPR ALSO
DISCLAIMS ANY WARRANTIES REGARDING THE SECURITY, RELIABILITY,
TIMELINESS, AND PERFORMANCE OF CPR.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO
CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHAL CPR,
ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND/OR CONTRACTORS BE
LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL
DAMAGES.
CPR further specifically disclaims liability for any inconvenience, expense, or damages,
incidental, consequential, punitive, lost profits, loss business or otherwise, resulting from errors
in its timetable, shortages of equipment, or due to delayed trains.

CPR may, in the event of a force majeure event, without notice, cancel, terminate, divert,
postpone or delay any train or the right of carriage without liability except to issue a refund. The
refund will be made in the original form of payment in accordance with refund rules for any
unused portion of the ticket.
Force Majeure Event means:
 Any condition beyond CPR’s control including, but without limitation, meteorological
conditions, acts of nature, riots, civil commotion, embargoes, wars, hostilities, or
disturbances – actual, threatened, or reported. Also, because of any delay, demand,
circumstances or requirement due, directly or indirectly to such conditions, or
 Any strike, work stoppage, slowdown, lockout or any other labor related dispute
involving or affecting CPR’s services, or
 Any government regulation, demand or requirement, or
 Any shortage of labor, fuel or facilities of CPR or others, or
 Any fact not reasonably foreseen, anticipated or predicted by CPR.

Mutual Agreement to Arbitrate (“Arbitration Agreement”). This Arbitration Agreement is
intended to be as broad as legally permissible, and, except as it otherwise provides, applies to all
claims, disputes, or controversies, past, present, or future, that otherwise would be resolved in a
court of law or before a forum other than arbitration. CPR and Customer (on behalf of yourself

and any individuals for whom you purchase tickets, including, without limitation, family
members, minor passengers, colleagues and companions (collectively “You” or “Your”),
AGREE that this Arbitration Agreement applies, without limitation, to claims CPR may have
against You and claims You may have against CPR and any affiliates or related entities, or
against any party to which CPR owes indemnity (which party may also enforce this Agreement),
whether arising in tort, contract or any and all claims which arise from state or federal law. Any
and claims which either You or CPR have shall be decided by a single arbitrator through binding
arbitration and not by a judge or jury. The arbitrator shall have exclusive authority to resolve
any and all dispute between You and CPR including any claim that all or any part of this
Arbitration Agreement is void or voidable. The arbitration will be conducted before a single
arbitrator under the Consumer Arbitration Rules of the American Arbitration Association
(“AAA”) and governed by the Federal Arbitration Act (“FAA”). A court of competent
jurisdiction shall have the authority to enter judgment upon the arbitrator’s decision/award. The
parties agree to bring any claim or dispute in arbitration on an individual basis only, and not as a
class or representative action, and there will be no right or authority for any claim or dispute to
be brought, heard or arbitrated as a class or representative action.

Subject to the conditions below; below are the policies and procedures for all refunds.
1. All refunds will be refunded to the original form of payment. Checks and/or Cash cannot
be issued.
All Fares
Full refund if changed or canceled within 24 hours of purchase, regardless of time elapsed
between purchase and scheduled departure.
If cancelled 30 days prior to departure, refund with minimum cancellation fee applies. If
cancelled within 30 days of departure, a 10% cancellation fee applies to each ticket being
refunded. If cancelled within 14 days of departure, a 25% cancellation fee applies to each ticket
being refunded. If cancelled within 7 days of departure, a 40% cancellation fee applies to each
ticket being refunded. “No Show” Policy: If not canceled before the scheduled departure from
the origin, the ticket is forfeited, and no refunds can be offered.

When a passenger requests to change or cancel his or her travel plans due to an illness and upon
presentation of a doctor’s note CPR will modify or waive fare change and refund policies that
would have normally applied to that change or cancellation had it been made voluntarily. This
waiver will apply to all persons in the ill passenger’s party.

No refund or exchange credit is given if a customer boards a train at a station beyond, or detrains
at a station before, the station from or to which he or she was reserved, or if the customer
downgrades accommodations on the train. To receive a fare adjustment the customer must
change the reservation before the train departs the original boarding station of that train. This
restriction will not apply if there is a service disruption. Customers who downgrade
accommodations or reduce the number in their party on board trains must obtain a Refund
Authorization Form from the conductor.

Email:  AzaleaSprinter@cprailnet.com You will need your ticket/confirmation number, and method
of payment. Additional information will be given once the refund process is started.
Additional Information
1. Cancellation fees have a minimum of $5.00 and a maximum of $220.00 per transaction,
per ticket, depending on the type of reservation and/or train service. An Azalea Sprinter
ticket becomes non-refundable, not valid for carriage and has no exchange value, after
180 days from the date payment was made for that ticket (or other period if so endorsed
on the ticket). If CPR cancels a train excursion or otherwise cannot offer the scheduled
excursion, a full refund without any cancel fees will be given.
2. If a customer does not take the entire trip paid for, the remaining ticket value is calculated
by subtracting the fare for any travel already taken from the total amount paid. The
refund policy applies as soon as payment is made, whether or not any ticket is printed,
and applies to entire fare paid including both rail fare and any accommodation(s) charge.
The Azalea Sprinter refund and cancellation policy is subject to change at any time.

Infants Ride Free

One child under the age of two, not occupying a seat, may ride free with each fare-paying adult (age 18+).  Anyone occupying a seat will be required to purchase a ticket.